Yes, ProcureDesk approval workflows can be fully customized to fit your unique organizational needs. You can set up different approval rules based on purchase amount, department, expense category, vendor, or project. For example, IT purchases might require approval from the IT manager and finance team, while office supplies under $500 may only need a department manager's approval. Our flexible system adapts to your business structure, not the other way around.

Absolutely! ProcureDesk offers full mobile approval capabilities through our mobile app and mobile-optimized web interface. Approvers receive push notifications and email alerts for pending requests, and can review all supporting documents, add comments, and approve or reject requests directly from their smartphone or tablet. This eliminates delays caused by approvers being away from their desks.

ProcureDesk handles this automatically with smart escalation rules. You can set time limits for each approval step (e.g., 24 hours for routine purchases, 4 hours for urgent requests), and designate backup approvers or escalation paths. When an approval is overdue, the system automatically routes it to the next person in line and sends notifications to relevant stakeholders. This ensures critical purchases never get stuck waiting for one person.

While both use the same flexible workflow engine, invoice approvals focus on verification and payment authorization, while purchase order approvals focus on spending authorization and vendor selection. Invoice workflows typically include three-way matching (comparing the invoice to the purchase order and receipt), while PO workflows include budget checks and vendor validation. Both can be customized with the same routing rules, mobile access, and escalation features.

Yes, ProcureDesk allows you to set individual approval limits for each user based on their role, department, or seniority. For example, department managers might approve up to $5,000, directors up to $25,000, and VPs have unlimited approval authority. You can also set category-specific limits – the same manager might approve $10,000 for office supplies but only $2,000 for software purchases. These limits integrate with your approval routing to ensure requests always go to someone with appropriate authority.

ProcureDesk provides comprehensive approval analytics showing average approval times, bottlenecks, overdue requests, and individual approver performance. You can see which requests take the longest to approve, which approvers consistently respond quickly, and where escalations happen most frequently. This data helps you optimize your workflows and identify training opportunities for your team.

Approvers receive customizable notifications via email, push notifications (mobile app), and in-app alerts. Notifications include request details, urgency level, supporting documents, and one-click approval options. You can customize notification frequency and timing – some approvers prefer immediate alerts for urgent requests but daily summaries for routine approvals. Emergency or high-value purchases can trigger immediate notifications regardless of user preferences.

Yes, ProcureDesk supports sequential and parallel approval workflows. For high-value purchases, you might require approval from both a department manager and the finance team. For IT purchases, you might need both technical approval (IT manager) and budget approval (department head). You can set these rules to trigger automatically based on amount, category, vendor, or other criteria, ensuring appropriate oversight without slowing down routine purchases.

ProcureDesk includes priority levels for urgent requests that trigger faster notification schedules and shorter escalation timeframes. Emergency purchases can bypass certain approval steps (while maintaining audit trails) or route directly to senior approvers. The system logs all emergency overrides for compliance reporting and can require additional justification for expedited approvals.

When approvers identify discrepancies, they can reject requests with detailed comments explaining needed changes. The system automatically routes rejected requests back to the requester with clear feedback, tracks revision history, and requires re-approval after changes. For invoices, the system can flag discrepancies in three-way matching and route to appropriate personnel for resolution. All actions are logged for compliance and audit purposes.